Evolving Your Quarterly Business Reviews (QBRs) to Value Reviews
Morris Wallack, Senior Customer Success Executive, and Jennifer Kamber, Vice President of Customer Success at Ecosystems, discuss how Customer Success has evolved to quantify and communicate value to customers on an ongoing basis.
We dive into:
- Elements of what makes a strong partnership success plan to build and retain relationships with high-level stakeholders
- The evolution from operational Quarterly Business Reviews (QBRs) to strategic Value Reviews and why there is a need for change
- Critical components of a strategic Value Review
Join the CVC to Learn More!
This webinar was hosted by the Customer Value Community (CVC). Join over 450 of your peers in value management to learn best practices, share thought leadership, and expand your network. Learn more here.